Conference Bridge Basics
Monster Technology
Jun-14th, 2018 7:16

Concept

You may create Dedicated and Owned conference bridges for use in your domain. Note that the system distinguishes between dedicated (also referred to as 'shared') conferences and user owned conferences. The Dedicated Conference type is a standalone conference with its own unique extension. The Owned Conference type is a user owned conference that will be accessible through the your  user portal. Owned Conference type allows for basic users to monitor and add callers to their own conference bridge.

 

Definitions

Dedicated Conference Bridge - a type of conference bridge that has its own extension.

Owned Conference Bridge - a type of conference bridge that is owned by a user.

Direct Dial - an option for an Owned Conference Bridge and allows for dialing directly into the conference bridge, similar to dialing a user’s extension.

Rules

  • If type Dedicated Conference Bridge is selected and the desired extension already exists, the conference will override the “Forward Always” rule for that extension and direct it to the conference bridge.
  • The Direct Dial option must be set for an Owned Conference Bridge to be dialed directly like a user extension.
  • Owned Conference Bridge type must be chosen for the conference bridge to appear in the owner’s user portal.

Example

Choosing the Dedicated Conference Bridge type is best for when you want a shared conference bridge that many can use. This Conference is managed by an Office Manager scope or higher. Choosing the Owned Conference Bridge type is best for when you want a conference bridge for an individual user. The owner can then manage the participants and settings from their user portal.

 

Configure the Feature in the PBX Portal

The PBX Portal allows you to configure two types of conference bridges: Dedicated Conference Bridge and Owned Conference Bridge. The type can be chosen in the PBX Portal.

 

Configure a Dedicated Conference Bridge

In the PBX Portal go to Domain > Conferences

  • Click the Add Conference button. This will load a modal box to add a conference bridge.
  • Enter a name for the conference bridge.
  • Under the Type heading, Dedicated conference bridge should already be select. If not, select the Dedicated conference bridge option.

 

Reaching an Owned Conference Bridge

There are two ways to reach a Dedicated Conference Bridge

  1. From an on-net extension, dial the extension number.
  2. Point a Direct Dial DID to the Dedicated Conference Bridge from the DID Inventory page.

Configure an Owned Conference Bridge

In the PBX Portal go to Domain > Conferences

  • Click the Add Conference button. This will load a modal box to add a conference bridge.
  • Enter a name for the conference bridge.
  • Under the Type heading, Owned conference bridge. This will show the Owned and Direct Dial fields.

 

 

Reaching an Owned Conference Bridge

There are three ways to reach an Owned Conference Bridge

  1. From an on-net extension, dial the 'Direct Dial' extension that points to the owned bridge. This is necessary because you can not dial the owner's extension to reach the bridge.
  2. Point a DID to the owned conference bridge from the DID Inventory page.
  3. Create an Auto-Attendant that will ask Users to enter a Room number, an then route the call to a User's Owned Conference Bridge.

If a direct DID for the conference bridge is desired

  • From the DID Inventory page, edit any available DID
  • Select the User's conference bridge as the target treatment.

 


The 02020202 extension is a special system number that will connect callers to an Auto-Attendant that will prompt for the Conference Room number


Was this article helpful?
18 out of 35 found this helpful
 
Leave a comment